Customers may return products directly to the Kirana store within 7 days after delivery.
The Kirana store will check and validate the returned product as unopened and undamaged in front of the customer.
Once validated, the Kirana store will click on “Accept Return or Decline Return” button in the Store Owner App (Orders → Order Details page).
B. Product Collection

Returned products will be collected by shipping partner within 48 hours from the kirana store.
Vyaparshop will cover the return shipping charge.
C. Refund Policy

Customers will receive their refund within 24 hours, depending on the payment method used.
In many cases (e.g., UPI, wallet payments), the refund will be instant.
Credit card refunds may take longer as per banking timelines.
Kirana store owners’ money is never at risk—all refunds are processed by Vyaparshop .
D. Return Acceptance Criteria

Products must be unopened, unused, and in their original packaging.
Products that do not meet these conditions may be rejected.
E. Instant Refund Limits

Instant Refund works only if the return value is below ₹750.
Instant refund will be disabled for a store in the event of fraud, or if returned products value over ₹1500 has not yet been returned from your shop.
If the limit is crossed, refund will follow the normal process (takes 5–7 days).